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<?php // Settings file for HESK 3.7.6 // ==> GENERAL // --> General settings $hesk_settings['site_title']='[[site_name]]'; $hesk_settings['site_url']='[[protocol]]://[[domhost]]'; $hesk_settings['hesk_title']='[[site_desc]]'; $hesk_settings['hesk_url']='[[softurl]]'; $hesk_settings['webmaster_mail']='[[admin_email]]'; $hesk_settings['site_theme']='hesk3'; $hesk_settings['admin_css']=0; $hesk_settings['admin_css_url']='https://www.example.com/hesk-style.css'; $hesk_settings['admin_js']=0; $hesk_settings['admin_js_url']='https://www.example.com/hesk-script.js'; // --> Language settings $hesk_settings['can_sel_lang']=0; $hesk_settings['language']='[[language]]'; $hesk_settings['languages']=array( [[lang_setting]] ); // --> Database settings $hesk_settings['db_host']='[[softdbhost]]'; $hesk_settings['db_name']='[[softdb]]'; $hesk_settings['db_user']='[[softdbuser]]'; $hesk_settings['db_pass']='[[softdbpass]]'; $hesk_settings['db_pfix']='[[dbprefix]]'; // ==> HELP DESK // --> Help desk settings $hesk_settings['admin_dir']='admin'; $hesk_settings['attach_dir']='attachments'; $hesk_settings['cache_dir']='cache'; $hesk_settings['max_listings']=20; $hesk_settings['print_font_size']=12; $hesk_settings['autoclose']=0; $hesk_settings['max_open']=0; $hesk_settings['due_soon']=7; $hesk_settings['new_top']=0; $hesk_settings['reply_top']=0; $hesk_settings['hide_replies']=0; $hesk_settings['limit_width']=800; // --> Features $hesk_settings['autologin']=1; $hesk_settings['autoassign']=1; $hesk_settings['require_email']=1; $hesk_settings['require_owner']=0; $hesk_settings['require_subject']=1; $hesk_settings['require_message']=1; $hesk_settings['custclose']=1; $hesk_settings['custopen']=1; $hesk_settings['rating']=1; $hesk_settings['cust_urgency']=1; $hesk_settings['sequential']=1; $hesk_settings['time_worked']=1; $hesk_settings['spam_notice']=1; $hesk_settings['list_users']=0; $hesk_settings['debug_mode']=0; $hesk_settings['short_link']=0; $hesk_settings['submitting_wait']=1; $hesk_settings['remember_custom_field_values']=1; $hesk_settings['disable_autofill_admin']=0; $hesk_settings['disable_autofill_customer']=0; $hesk_settings['extend_admin']=0; $hesk_settings['extend_customer']=0; $hesk_settings['select_cat']=0; $hesk_settings['select_pri']=0; $hesk_settings['cat_show_select']=15; $hesk_settings['staff_ticket_formatting']=0; $hesk_settings['staff_nicknames']=0; // --> Barcode $hesk_settings['barcode']=array( 'print' => 0, 'staff_only' => 0, 'type' => 'C128', 'format' => 'svg', 'width' => 300, 'height' => 80, 'color' => 'black', 'bg' => 'white', ); // --> Customer Accounts $hesk_settings['customer_accounts']=0; $hesk_settings['customer_accounts_required']=0; $hesk_settings['customer_accounts_customer_self_register']=1; $hesk_settings['customer_accounts_admin_approvals']=0; $hesk_settings['customer_autologin']=1; $hesk_settings['customer_accounts_allow_email_changes']=1; $hesk_settings['customer_accounts_verify_email_cooldown']=15; // --> SPAM Prevention $hesk_settings['secimg_use']=1; $hesk_settings['secimg_sum']='[[secimg_sum]]'; $hesk_settings['recaptcha_use']=0; $hesk_settings['recaptcha_public_key']=''; $hesk_settings['recaptcha_private_key']=''; $hesk_settings['question_use']=0; $hesk_settings['question_ask']='What color is snow? (give a 1 word answer to show you are a human)'; $hesk_settings['question_ans']='white'; // --> Security $hesk_settings['attempt_limit']=6; $hesk_settings['attempt_banmin']=60; $hesk_settings['flood']=3; $hesk_settings['reset_pass']=1; $hesk_settings['email_view_ticket']=1; $hesk_settings['x_frame_opt']=1; $hesk_settings['samesite']='Lax'; $hesk_settings['force_ssl']=[[https_enable]]; $hesk_settings['url_key']='[[url_key]]'; $hesk_settings['require_mfa']=0; $hesk_settings['require_mfa_customers']=0; $hesk_settings['elevator_duration']='60M'; // --> Attachments $hesk_settings['attachments']=array( 'use' => 1, 'max_number' => 2, 'max_size' => 2097152, 'allowed_types' => array('.gif','.jpg','.png','.zip','.rar','.csv','.doc','.docx','.xls','.xlsx','.txt','.pdf'), 'attachment_in_email_type' => 0, 'direct_attachment_in_email' => 0, 'direct_attachment_in_email_no_of_files' => 2, 'first_x_attachments' => 2, 'file_max_size' => 512000, ); // ==> KNOWLEDGEBASE // --> Knowledgebase settings $hesk_settings['kb_enable']=1; $hesk_settings['kb_wysiwyg']=1; $hesk_settings['kb_search']=2; $hesk_settings['kb_search_limit']=10; $hesk_settings['kb_views']=0; $hesk_settings['kb_date']=0; $hesk_settings['kb_recommendanswers']=1; $hesk_settings['kb_rating']=1; $hesk_settings['kb_substrart']=200; $hesk_settings['kb_cols']=2; $hesk_settings['kb_numshow']=3; $hesk_settings['kb_popart']=6; $hesk_settings['kb_latest']=6; $hesk_settings['kb_index_popart']=6; $hesk_settings['kb_index_latest']=0; $hesk_settings['kb_related']=5; // ==> EMAIL // --> Email sending $hesk_settings['noreply_mail']='[[admin_email]]'; $hesk_settings['noreply_name']='Help Desk'; $hesk_settings['email_max_recipients']=50; $hesk_settings['email_formatting']=3; $hesk_settings['smtp']=0; $hesk_settings['smtp_host_name']='mail.example.com'; $hesk_settings['smtp_host_port']=587; $hesk_settings['smtp_timeout']=20; $hesk_settings['smtp_enc']='tls'; $hesk_settings['smtp_noval_cert']=0; $hesk_settings['smtp_user']=''; $hesk_settings['smtp_password']=''; $hesk_settings['smtp_conn_type']='basic'; $hesk_settings['smtp_oauth_provider']=0; // --> Email piping $hesk_settings['email_piping']=0; // --> IMAP Fetching $hesk_settings['imap']=0; $hesk_settings['imap_job_wait']=15; $hesk_settings['imap_host_name']='mail.example.com'; $hesk_settings['imap_host_port']=993; $hesk_settings['imap_enc']='ssl'; $hesk_settings['imap_noval_cert']=0; $hesk_settings['imap_disable_GSSAPI']=0; $hesk_settings['imap_keep']=0; $hesk_settings['imap_user']=''; $hesk_settings['imap_password']=''; $hesk_settings['imap_conn_type']='basic'; $hesk_settings['imap_oauth_provider']=0; $hesk_settings['imap_mailbox']='INBOX'; // --> POP3 Fetching $hesk_settings['pop3']=0; $hesk_settings['pop3_job_wait']=15; $hesk_settings['pop3_host_name']='mail.example.com'; $hesk_settings['pop3_host_port']=110; $hesk_settings['pop3_tls']=0; $hesk_settings['pop3_keep']=0; $hesk_settings['pop3_user']=''; $hesk_settings['pop3_password']=''; $hesk_settings['pop3_conn_type']='basic'; $hesk_settings['pop3_oauth_provider']=0; $hesk_settings['strip_quoted']=1; $hesk_settings['eml_req_msg']=0; $hesk_settings['save_embedded']=1; $hesk_settings['email_include_to']=1; $hesk_settings['email_include_cc']=1; // --> Ignore emails $hesk_settings['pipe_block_noreply']=1; $hesk_settings['pipe_block_returned']=1; $hesk_settings['pipe_block_duplicate']=1; $hesk_settings['loop_hits']=5; $hesk_settings['loop_time']=300; $hesk_settings['pipe_customer_rejection_notification']=1; $hesk_settings['pipe_customer_rejection_email_cooldown_hours']=24; // --> Detect email typos $hesk_settings['detect_typos']=1; $hesk_settings['email_providers']=array('aim.com','aol.co.uk','aol.com','att.net','bellsouth.net','blueyonder.co.uk','bt.com','btinternet.com','btopenworld.com','charter.net','comcast.net','cox.net','earthlink.net','email.com','facebook.com','fastmail.fm','free.fr','freeserve.co.uk','gmail.com','gmx.at','gmx.ch','gmx.com','gmx.de','gmx.fr','gmx.net','gmx.us','googlemail.com','hotmail.be','hotmail.co.uk','hotmail.com','hotmail.com.ar','hotmail.com.mx','hotmail.de','hotmail.es','hotmail.fr','hushmail.com','icloud.com','inbox.com','laposte.net','lavabit.com','list.ru','live.be','live.co.uk','live.com','live.com.ar','live.com.mx','live.de','live.fr','love.com','lycos.com','mac.com','mail.com','mail.ru','me.com','msn.com','nate.com','naver.com','neuf.fr','ntlworld.com','o2.co.uk','online.de','orange.fr','orange.net','outlook.com','pobox.com','prodigy.net.mx','qq.com','rambler.ru','rocketmail.com','safe-mail.net','sbcglobal.net','t-online.de','talktalk.co.uk','tiscali.co.uk','verizon.net','virgin.net','virginmedia.com','wanadoo.co.uk','wanadoo.fr','yahoo.co.id','yahoo.co.in','yahoo.co.jp','yahoo.co.kr','yahoo.co.uk','yahoo.com','yahoo.com.ar','yahoo.com.mx','yahoo.com.ph','yahoo.com.sg','yahoo.de','yahoo.fr','yandex.com','yandex.ru','ymail.com'); // --> Notify customer when $hesk_settings['notify_new']=1; $hesk_settings['notify_skip_spam']=1; $hesk_settings['notify_spam_tags']=array('Spam?}','*SPAM*','[SPAM]','SPAM-LOW:','SPAM-MED:'); $hesk_settings['notify_closed']=1; // --> Other $hesk_settings['multi_eml']=0; $hesk_settings['confirm_email']=0; $hesk_settings['open_only']=1; // ==> TICKET LIST $hesk_settings['ticket_list']=array('trackid','lastchange','name','subject','status','lastreplier'); $hesk_settings['customer_ticket_list']=array('id','trackid','lastchange','subject','status'); // --> Other $hesk_settings['submittedformat']=2; $hesk_settings['updatedformat']=2; $hesk_settings['format_submitted']='Y-m-d g:i a'; $hesk_settings['format_updated']='Y-m-d g:i a'; $hesk_settings['email_column']=0; // ==> MISC // --> Date & Time $hesk_settings['timezone']='America/New_York'; $hesk_settings['format_time']='H:i:s'; $hesk_settings['format_date']='Y-m-d'; $hesk_settings['format_timestamp']='Y-m-d H:i:s'; $hesk_settings['time_display']=1; $hesk_settings['format_datepicker_js']='dd/mm/yyyy'; $hesk_settings['format_datepicker_php']='d/m/Y'; // --> Other $hesk_settings['ip_whois']='https://whois.domaintools.com/{IP}'; $hesk_settings['maintenance_mode']=0; $hesk_settings['alink']=1; $hesk_settings['submit_notice']=0; $hesk_settings['online']=0; $hesk_settings['online_min']=10; $hesk_settings['check_updates']=1; // ==> LOOK & FEEL $hesk_settings['customer_theme']=''; $hesk_settings['theme_overrides']=array(); ############################# # DO NOT EDIT BELOW # ############################# $hesk_settings['hesk_version']='3.7.6'; if ($hesk_settings['debug_mode']) { error_reporting(E_ALL); } else { error_reporting(0); } if (!defined('IN_SCRIPT')) {die('Invalid attempt!');}